Chrono Care UK – Frequently Asked Questions

How Chrono Care UK’s Postal Service Works

How does the Chrono Care UK service work?
Simply place your order online and choose your required service. You’ll receive step-by-step instructions by email on where to send your watch. Securely package your watch to prevent damage during transit. Once we receive your watch, we’ll complete the service within 48 hours (or 24 hours if selected) and return it via tracked delivery.

How long does the whole process take?
Standard services are completed within 48 hours of receiving your watch. For urgent needs, you can select our 24-hour priority option at checkout. You’ll receive full tracking updates once your watch is dispatched.

Can I track the return of my watch?
Yes – all watches are returned using Royal Mail Tracked services, with optional insurance for added peace of mind. A tracking number is provided as soon as your watch is dispatched from our workshop.

Packaging, Insurance & Responsibility

Is my watch insured during transit to Chrono Care UK?
We advise you to securely package your watch and insure it for the full replacement value using Royal Mail Special Delivery. While we do not take responsibility for postal delays or loss during inbound transit, we guide you on best practices to ensure safe delivery.

Is your by-post watch service safe?
Yes – our process is designed to be secure and hassle-free. You'll receive clear instructions for packaging, and your return delivery is tracked and handled by professionals. Thousands of customers trust Chrono Care UK for fast, expert watch servicing via post.

Watch Battery Replacement

How do I know when my watch battery needs replacing?
Common signs include your watch stopping, losing time, or the second hand jumping several seconds at a time. Most batteries last 1–3 years. We recommend replacing it promptly to prevent potential leakage or damage.

Can I replace my watch battery at home?
We strongly advise against DIY battery changes. Opening a watch case without the right tools can damage delicate components or compromise water resistance. At Chrono Care UK, your watch is handled by expert technicians using specialist tools and tested before return.

What kind of batteries do you use?
We use only premium Swiss-made Renata batteries, trusted for their reliability, precision, and long-lasting performance.

Do you guarantee your battery replacement service?
Absolutely. All battery replacements are covered by a 12-month workmanship guarantee. If you experience any issues after the service, our support team is here to help.

Watch Strap Adjustment

Can you adjust both metal and leather straps?
Yes, we adjust metal links, leather straps, silicone bands, and more. Just provide your wrist measurement or desired fit when you place your order to ensure accurate sizing.

Why should I choose professional strap adjustment over DIY?
DIY strap adjustments can lead to scratches, broken pins, or an uneven fit. Our expert team uses precision tools to adjust your strap correctly and safely, ensuring both comfort and durability.

Combo Services (Battery + Strap Adjustment)

What are the benefits of the combo service?
Our combo service offers battery replacement and strap adjustment in one secure, efficient process. Send your watch once, and receive it back fully serviced within 48 hours – saving time, effort, and postage costs.

Watch Brands & Coverage

Do you service all watch brands?
We service most popular everyday quartz watch brands. However, we currently do not handle luxury or high-value watches (e.g. Rolex, Omega). If you’re unsure, feel free to contact us before ordering.

Customer Support

What if I have more questions?
You can reach our team directly by WhatsApp on +44 7444 235 446 or email info@chronocare.co.uk. We're happy to help with any specific queries before or after your order.